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Usage Reports

Manually Generate Usage Reports

Check out this video on how to generate Usage Reports manually through the Fuel Lock app or Web Dashboard

Fuel Lock App

  1. Login to the Fuel Lock app
  2. Go to Settings
  3. Select Reports
  4. Specify Start and End dates
    1. Note: If generating a one-day report, ensure that the end date is after the start date
  5. Tap Submit

The report will be sent to your mailbox shortly.

If you are not seeing the email, please check your Spam or Junk mailboxes. For further troubleshooting, see Not Receiving Usage Reports section below.

Web Dashboard

  1. Go to fuellock.ca and login to your account
  2. Select Reports from the menu on the left
  3. Specify Start and End dates
    1. Note: If generating a one-day report, ensure that the end date is after the start date
  4. To receive the Usage Report via email, click Email Report
  5. To download, select Download Report

The report will be sent to your mailbox shortly

If you are not seeing the email, please check your Spam or Junk mailboxes. For further troubleshooting, see Not Receiving Usage Reports section below.

 

Sign Up for Automated Reports

In addition to the capability to manually generate Usage Reports, users can also sign up for automated reports that can be sent Daily, Weekly and Monthly.

Fuel Lock App

  1. Login to the Fuel Lock app
  2. Go to Settings
  3. Tap Notifications
  4. Select Email Notifications
  5. Using the toggle switches, specify which reports to receive (Daily, Weekly or Monthly)
  6. Automated Usage Reports are sent to the account email address
  7. To add more recipients, select Add Another Email Address
  8. Save changes by selecting Save Email Summary

Usage Reports are sent overnight.

If you are not seeing the email, please check your Spam or Junk mailboxes. For further troubleshooting, see Not Receiving Usage Reports section below.

Web Dashboard

  1. Go to fuellock.ca and login to your account
  2. Click Settings then Notifications
  3. Under Email Notifications, specify which reports to receive (Daily, Weekly or Monthly)
  4. Automated Usage Reports are sent to the account email address
  5. To add more recipients, specify the email address by clicking on Add Another Email Address
  6. Save changes by selecting Save Email Notifications

Usage Reports are sent overnight.

If you are not seeing the email, please check your Spam or Junk mailboxes. For further troubleshooting, see Not Receiving Usage Reports section below.

 

Not Receiving Usage Reports

If Usage Reports are not being received, please check the following:

  • Check Notification settings to confirm email(s) are entered and spelled correctly
  • Check Spam/Junk Mail/Other folders in email inbox
  • Speak with your IT Administrator (if your organization has one) to see if they have spam filters setup, as the FL Usage Reports are automated and may be considered spam and may need to be configured
  • Confirm the email address has not been unsubscribed
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